When Saying No Politely Gets You In the Door
Dear NO!SPEC,
Just wanted to share a recent email exchange I had with a prospective employer who asked candidates to do a test design on a new project. I liberally stole and altered sections from an article posted on your site: “Why Speculation Hurts,” by Robert Wurth. I’ve taken out the name of the company and person I corresponded with.
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Dear ###,
I’m sorry that I wasn’t able to complete the design test. This week has been incredibly busy for me and I would have had to turn away paying jobs in order to work on it. In thinking about it, I’ve found that I feel this kind of test is not a good way to choose a designer. In my case, not only would it require me to pay for the privilege of being tested, because I would loose paying work, it also wouldn’t give you the information you’re looking for to make a hiring decision.
Without any briefs, discussions or research with ***, the design would lack the benefit of strategic thinking and would rely on speculative style. Even if you liked the way it looked, and it appeared to be on target, it wouldn’t show a design with the best solution.
When more information about the plan of action and goals of the project can be absorbed, design guesses are replaced with pragmatic insight. That way the designs develop with a context more relevant to ***’s business needs, and that makes for better working design solutions.
A single design doesn’t tell what a long-term relationship with the designer might offer. Also, the idea of working hard on a project unpaid, and one that I give up any rights to ownership of my work, on top of the possibility of being passed over would feel unfair and humiliating.
With that said, I’m sad to walk away from the possibility of working for ***. I really think it’s a brilliant approach to publishing and I would love to be a part of it. I truly wish *** all the best. This note is not meant as a rebuke, but rather an offering of a perspective you may not be aware of.
Sincerely,
Gregg
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Hi Gregg,
Thank you so much for the email. I really appreciate your honesty and insight and I think you have some really valid points. I think you have a great resume and portfolio and would still love to bring you in to meet the team. I hope this is not a deal breaker and you would still be interested in coming in in person.
If so, would it be possible for you to come in early next week, either Monday, Tuesday or Wednesday? I can work with your schedule to find time to meet with our VP of Marketing and some other team members.
I am off to the airport but will have access to email over the next few days so please let me know your thoughts. Again thank your for the email.
Regards,
###


Strategy Node said,
May 12, 2008 @ 4:17 pm
I find that taking the Nordstrom approach of customer service opens a lot of doors.